New Conversations: LGA guide to engagement

Produced by the Local Government Association, this guide has been designed to show how councils can strengthen trust, build resilience and respond to today’s challenges through high-quality engagement, albeit with limited resources. Councillor Judy Billing, Deputy Chair, LGA Improvement and Innovation Board suggests that

“In reality, good dialogue with residents and securing mutual trust between the council and the community needs to be part of the whole council’s DNA.”


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